Privacy Policy

1. Overview

This Privacy Policy explains how PW Hosting LLC collects, uses, stores, shares, and protects information in connection with the website, hosting services, customer accounts, support requests, billing, security, and related operations. By using the website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

PW Hosting LLC may collect information you provide directly, including name, company name, email address, phone number, mailing address, domain names, account identifiers, billing details, support messages, abuse reports, technical requests, and communications with support.

PW Hosting LLC may collect service and technical information automatically, including IP addresses, login records, server logs, browser and device information, pages visited, referral URLs, timestamps, DNS information, bandwidth usage, disk usage, database usage, SFTP activity, email-related metadata, error logs, security events, and diagnostic information.

PW Hosting LLC may process customer content that you upload, store, transmit, or configure through the services, including website files, databases, scripts, logs, email-related data, backups, and configuration files, to the extent needed to provide and secure the services.

3. How We Use Information

PW Hosting LLC uses information to provide hosting services, create and manage accounts, process payments, deliver support, troubleshoot issues, monitor performance, prevent abuse, secure systems, enforce policies, communicate service notices, maintain records, comply with legal obligations, respond to legal requests, and improve the website and services.

PW Hosting LLC may use technical and usage information to detect malware, phishing, spam, denial-of-service activity, unauthorized access, resource abuse, compromised credentials, software vulnerabilities, and other threats.

4. Billing and Payment Information

Payments may be processed by third-party payment providers. PW Hosting LLC may receive and store billing contact details, transaction records, invoice status, payment method metadata, and fraud-prevention information. PW Hosting LLC does not need to store full payment card numbers when handled by a payment processor. Payment providers process information under their own terms and privacy policies.

5. Cookies and Similar Technologies

The website may use cookies, local storage, server logs, analytics tools, security tools, and similar technologies to operate the site, remember preferences, understand usage, prevent fraud, secure sessions, and improve performance. You can control cookies through your browser settings, but disabling cookies may affect site functionality.

6. Sharing of Information

PW Hosting LLC may share information with service providers and vendors that help operate the business, including payment processors, data centers, network providers, domain registries and registrars, email providers, security vendors, analytics providers, backup providers, support tools, legal advisors, accounting providers, and fraud-prevention services.

PW Hosting LLC may disclose information when required by law, subpoena, court order, law-enforcement request, regulatory request, domain registry requirement, intellectual-property complaint process, abuse investigation, or when PW Hosting LLC believes disclosure is necessary to protect rights, safety, security, customers, networks, or the public.

PW Hosting LLC may transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

7. Customer Websites and Visitor Data

Customers are responsible for privacy compliance for their own websites, applications, visitors, forms, cookies, analytics, mailing lists, databases, and customer data. PW Hosting LLC acts as a hosting provider and may process customer website data as needed to provide the services. Customers must provide their own privacy policy and obtain consents where required by law.

8. Data Retention

PW Hosting LLC retains information for as long as needed to provide services, manage accounts, collect payment, resolve disputes, maintain security, preserve backups, comply with law, enforce agreements, and keep business records. Retention periods vary based on the type of information and operational needs. Deleted account data may remain in backups or logs for a limited period before being overwritten or removed according to normal processes.

PW Hosting LLC may generate and retain system, access, security, and operational logs for service administration, troubleshooting, abuse prevention, and legal compliance. Log retention periods are determined by PW Hosting LLC in its sole discretion, may vary by log type and system requirements, and may change without notice. Logs may be deleted, overwritten, or unavailable at any time.

Customers may request available logs by contacting support@pwhosts.com, and PW Hosting LLC may, but is not obligated to, provide logs in whole or in part, and may limit, redact, or deny access for security, privacy, legal, operational, or third-party reasons.

9. Security

PW Hosting LLC uses reasonable administrative, technical, and physical safeguards designed to protect information. No hosting environment, network, transmission, backup, or storage system can be guaranteed completely secure. You are responsible for secure passwords, software updates, access controls, permissions, application security, and independent backups.

10. International Transfers

Information may be processed in the United States or other locations where PW Hosting LLC, its providers, infrastructure, or vendors operate. Data protection laws may differ from those in your location. By using the services, you understand that information may be transferred and processed outside your state, province, or country.

11. Your Choices and Rights

You may request access, correction, deletion, or export of certain account information by contacting support@pwhosts.com. PW Hosting LLC may need to verify your identity and may retain information where required or permitted for billing, security, legal, backup, dispute, fraud-prevention, or operational purposes.

You may opt out of non-essential promotional communications by using the instructions in those messages or contacting support. Service, billing, security, legal, and account notices are not promotional and may still be sent.

12. Children’s Privacy

The services are not directed to children under 13 and are not intended for use by children without appropriate consent and supervision. PW Hosting LLC does not knowingly collect personal information from children under 13 through its own website. Customers are responsible for age-related compliance on their own hosted websites.

13. Sensitive Data

You should not submit sensitive personal information to PW Hosting LLC unless necessary for the service or legally required. Customers who host regulated data, including health, financial, government, payment-card, children’s, or other sensitive data, are responsible for ensuring the selected service is appropriate and for obtaining any required written agreements before placing that data on the service.

14. Do Not Track

Some browsers send “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, the website may not respond to them. You can manage cookies and tracking tools through browser settings and other privacy controls.

15. Changes to this Privacy Policy

PW Hosting LLC may update this Privacy Policy by posting a revised version on this page. Continued use of the website or services after the updated policy is posted means you accept the revised policy.

16. Privacy Contact

Privacy questions and requests should be sent to support@pwhosts.com.