Email sending and delivery

How PW Hosting email delivery works.

Use this guide to understand domain verification, mailing list behavior, bounce monitoring, spam complaints, and when a dedicated bulk email platform is the better tool.

Verified domainsRequired for reliable outbound mail.
DKIM recordsAdded at your DNS provider as CNAME records.
Mailing listsOne address can resend to multiple people.
Feedback mattersBounces and spam reports affect your account.

Domain verification

Prove the domain is yours

Email providers need proof that you own the domain you send from.

Why verification matters

Without domain verification, outbound messages may be rejected by other providers or marked as spam.

Verify each domain on your account so you can send from addresses like you@carameljs.com.

What PW Hosting checks

We check each domain for the required DKIM CNAME records. If any records are missing, add them at your DNS provider.

When the records are in place, verification usually completes within 72 hours.

If verification is not complete

  1. Open your domain settings in the PW Hosting admin portal.
  2. Find the required DKIM CNAME records for the domain.
  3. Add any missing records at the DNS provider that manages your domain.
  4. Use Check verification to trigger another DNS check if needed.

Mailing lists

How list delivery works

A mailing list is one address on your domain that can deliver to multiple people.

One address, many recipients

A list such as team@yourdomain.com receives an incoming message and resends the original message to everyone on the list.

The outgoing copies use the sender's address, so the original sender still matters for delivery.

Send from your domain

When you email a mailing list, send from an address that uses one of your verified domains.

If the original sender address is not on a verified domain, recipients will not receive your message.

Bounces and complaints

Delivery feedback affects the account

Providers like Gmail and Outlook send feedback when messages bounce or are reported as spam.

Mailing lists multiply delivery risk.

One message can reach many recipients, and a list with outdated or purchased addresses can quickly create bounces. Hard bounces count toward your plan's outbound limit over a rolling 3-day window, and a spam complaint suspends sending immediately. If enough problems accumulate, outbound email for your account will be suspended until you contact support. See hard bounces and spam complaints for the full rules.

Best fit

Use the right tool for the list

PW Hosting mailing lists are meant for small, trusted groups, not bulk campaigns.

Good fit for PW mailing lists

  • A handful of trusted recipients you know are valid.
  • Team aliases like staff@yourdomain.com.
  • One message that needs to reach a few personal inboxes you control.

Use Mailchimp for newsletters

For a newsletter, marketing campaign, or any list you send to regularly, use a dedicated email platform such as Mailchimp.

Those tools are built for opt-in lists, unsubscribe links, deliverability, and analytics. They also keep bulk sending off your hosting mailbox so your day-to-day email stays safe.

Need help with sending or verification?

Contact support with your domain name, the sending address, and any bounce or rejection message you received.

Email support@pwhosts.com